Learning Tools

• Your Sixteen Second Success: Ride Your Elevator Speech to Top
• Get the Job You Want
• Story Tell, Story Sell: Storytelling Techniques for Job Interviews
• Story Tell Story Sell CD
• Bypassing Gatekeepers to Reach Decision Makers

Workplace Communication Tools

• Developing Your Workplace Communication Quotient (CQ)
• Listening: The Forgotten Communication Skill 
• Meetings Made Fun & Easy
• Tick Tock: Take Time for Time Management!
• Managing Multiple Demands
• Humor Us: A Humor Compendium

Customer Service Tools

• Stellar Service! Tips Booklet
• The Voice of Customer Service
• The Pyramid of Customer Service
• Delivering Customer Service Via E-mail
• Service Supreme: A Customer Service Reader
• Customer Service for Speakers

Tools for Speakers

• From Free to Fee: On Becoming A Professional Speaker
• Ice Breakers for Speakers & Trainers
• Find Your Topic as a Speaker
• What About Them? How To Be Audience Centered
• Elevator Speeches for Speakers
• Take the Chill Out of Cold Calls
• Humor in Presentations: When to Use It and When Not To
• Customizing Your Presentation
• Helping Speakers Handle Difficult Questions & Questioners
• Customer Service for Speakers

Coaching for Speakers

• Hourly Presentation Coaching in Person and By Phone

Opening the doors to success through better communication skills.